Absolutely. If your Microbiome Explorer kit is lost, missing or damaged, we can arrange a replacement at no additional cost, provided the replacement is requested within 12 months of the original purchase date.
This includes kits that arrive damaged, are lost before collection, or contain missing or damaged collection components. It also includes situations where you accidentally drop a swab, damage a collection device, or experience another issue that prevents you from collecting your sample correctly.
If you need a replacement, simply contact our Customer Support team via [email protected] with the details of what has happened and we’ll help arrange a new kit for you.
Please note that kits are valid for 12 months from purchase. Once more than 12 months has passed, the kit is no longer eligible for a complimentary replacement and a new test will need to be purchased. You can find our terms and conditions here.