Before collecting your sample, ensure the supplied ice brick is completely frozen.
Please note:
Only use the ice brick supplied in your Microba collection kit.
Do not substitute it with another ice brick, ice pack or frozen gel pack.
Do not add a second ice brick, even during hot weather.
What if I forget the ice brick or it isn't completely frozen?
Ice brick not included: Your sample is not automatically rejected. The laboratory team will assess the temperature data recorded by the temperature sensors in your returned sample to determine whether it remained within the acceptable temperature range.
Ice brick partially frozen: Your sample will undergo the same temperature assessment. The laboratory team will review the temperature sensor readings to determine whether the sample is suitable for testing.
Incorrect ice brick or additional ice brick used: Samples returned with an alternative or additional ice brick will be rejected, as these have not been validated for our transport conditions. A new sample collection will be required. If this is your first time providing the wrong or additional ice bricks, a new kit can be supplied free of charge, or a refund (minus the $50 kit fee) can be provided.
Please follow the collection and packing instructions provided with your kit to help ensure your sample arrives in suitable condition for testing.