Microba's laboratory will remain operational with reduced staffing over the Christmas and New Year period, except on public holidays. While samples will continue to be received and assessed, processing and report release times may be longer than usual.
When is the last day to post my sample in 2026?
The final recommended postage dates are:
Australia: Tuesday 15 December 2026
United Kingdom: Wednesday 16 December 2026
If you are unable to post your sample by these dates, we recommend waiting until Monday 4 January 2027, when normal sample returns resume.
Please store your unused collection kit in a cool, dry location away from direct sunlight until you are ready to collect your sample.
What happens if I return my sample during the holiday period?
If your sample arrives during the Christmas and New Year period, our laboratory team will assess it against our time and temperature requirements to determine whether it remains suitable for testing.
If your sample passes quality control: It will be stored under appropriate laboratory conditions until the next scheduled sequencing run.
If your sample does not pass quality control: We will arrange a replacement kit at no additional cost so you can complete a new collection.
Please be aware that postal delays are more common during the holiday period and may affect sample viability.
Will reports still be released during this period?
Yes. Our laboratory will continue processing and releasing reports where possible, although turnaround times may be longer than usual.
The final scheduled report release date for 2026 is Thursday 31 December. Routine laboratory processing will resume in the new year.
Will Customer Support be available?
Our Customer Support team will operate with reduced staffing and will be closed on public holidays.
Our emergency support line will remain available, and our virtual assistant, Myca, will continue providing assistance 24/7.
For clinicians, clinical support and report interpretation appointments will have reduced availability over the festive period. We recommend booking any required appointments in advance.
Thank you for your patience and understanding during the holiday season.