What should be done if the collection swab has accidentally been placed in the fridge or freezer?

If you're aware that the swab has been accidentally refrigerated or frozen, include a note to the laboratory on the sample submission form explaining what happened. The lab will assess the sample on receipt and let you know whether the result can be reported, or whether a repeat collection is required.
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It's worth noting that the dry swab used in the UK collection kit isn't intended for cold storage. If you're at all in doubt, get in touch with our support team before posting the sample.