If you've ordered a GI Navigator test, you'll receive an email with a link to complete your health questionnaire.
The questionnaire provides important clinical information used to support the interpretation of your results.
When will I receive reminders?
You may receive up to three emails:
Initial email: Sent when your test kit is linked to your referral, including when a replacement kit is issued.
Final reminder: Sent when your sample arrives at our laboratory, provided you haven't already completed the questionnaire.
Urgent reminder: Sent when our laboratory begins registering your sample for processing, if your questionnaire is still incomplete.
Please note: The initial email is sent automatically, even if you've already completed your questionnaire. You can disregard it if you've already submitted your answers.
Can I complete my questionnaire late?
We recommend completing your questionnaire before sending your sample to the laboratory.
You can still submit your answers after your sample has arrived, provided the questionnaire remains open.
However, once your sample has been processed, the questionnaire is locked and we can no longer accept or incorporate additional answers into your report.
Do all Microba tests require a questionnaire?
No. The health questionnaire is only required for GI Navigator.
If you've been referred for Microbiome Explorer Essentials, Extended or Comprehensive, there is no questionnaire to complete, and you can proceed with your sample collection as instructed.
What if I've lost my questionnaire email?
If you can't locate your questionnaire link, please check your junk or spam folder.
Alternatively, contact our support team at [email protected], and we can resend the link, provided your questionnaire is still open.