I ordered GI Navigator. Is there anything extra I need to do?
Yes. Please complete the GI Navigator questionnaire we email to you – it takes about 15 minutes. Your answers help us fully process your results – without them, some markers may show as "No Result". If you haven't received the questionnaire, or you're unsure, please contact Customer Support.
My booklet mentions a questionnaire, but I didn't order GI Navigator. Do I need to do it?
No. Step 1 in the Kit B booklet is for GI Navigator patients only. If you ordered Microba Microbiome Explorer Extended or Comprehensive, skip it and continue from the next step. If you're unsure, please contact Customer Support. Applies to: kits with a Test Kit B booklet.
Has the way I order a test changed?
No. Ordering through your practitioner works the same way. You'll receive a Kit A or Kit B from either the Microba Microbiome Explorer or Microba GI Navigator range, depending on the test ordered.
How can I check which test I've ordered?
Your test name appears in your order confirmation email and on the sticker on the end of your kit box.