If your unused collection kit has been left in direct sunlight or exposed to high temperatures, please contact our Customer Support team before using it.
Our team can help determine whether the kit is still suitable for use or whether a replacement kit is required.
To help us assess this, please let us know how long the kit was exposed to heat and whether any components appear damaged or affected.
We recommend storing your collection kit in a cool, dry place away from direct sunlight until you are ready to use it.