If you are having trouble obtaining a sample in the mornings, you can collect the sample the day before (if the day before is a Sunday or Monday). This is only recommended if you are in a “metro” area. We do not advise using this method for customers in NT, WA, SA, TAS or regional/rural locations.
Collect the sample at the convenient time (Sunday or Monday afternoon or evening).
Make sure the time and date of the sample collection is recorded.
Keep the swab in pouch A at room temperature, and the blue tipped device and pottle in pouch B in the fridge.
First thing in the morning, package up the samples as instructed with the provided frozen ice block.
Take to express post on a Monday or Tuesday morning. Please hand the package over at the counter and don’t post through the post box.