Our temperature-sensitive kits include an insulated return package, an ice brick and a temperature monitoring device that records temperature exposure during transit.
When your sample arrives at our laboratory, we review the temperature data to determine whether it has remained within our validated transport conditions.
What happens if my sample gets too hot?
If your sample has been exposed to temperatures outside our acceptable limits, our laboratory will assess whether it is suitable for testing. If the sample is no longer viable, we will contact you to arrange a replacement.
Our recommendation: During hot weather, keep your kit indoors in a cool location before collection, follow the cooling instructions provided and lodge your sample directly at a post office counter as soon as possible after collection.