Once your sample has been delivered, you should receive a delivery notification from your postal provider, followed by a sample received confirmation email from Microba once it has been received and registered at our laboratory.
If there are any issues with your sample or we require additional information, our team will contact you directly.
Testing and analysis typically take 2 to 4 weeks from the date your sample is received at our laboratory. Once testing is complete, your report will be released to your referring practitioner, who can review and discuss the results with you.
In line with pathology best practice, you will receive a notification 7 days after your report has been released to your practitioner.
While we do not currently offer a patient-facing progress tracker or live updates during processing, you can be assured that we will contact you if any action is required.
If you have not received confirmation that your sample has arrived, please contact our support team at [email protected] for assistance.