If you have already posted your sample, please contact our Customer Support team as soon as possible via [email protected].
We may be able to cancel your test if your sample has not yet entered laboratory processing. However, once processing has commenced, cancellation and refund is not possible.
Our team will need to check the status of your sample before confirming whether cancellation and a refund are possible.
Please note that change-of-mind refunds are generally only available for unused, unopened kits. Once a sample has been collected and posted, a refund is not guaranteed and will be assessed in accordance with our Refunds and Returns Policy.