General FAQs
Answers to frequently asked questions.
About Microba
Background on Microba: laboratory accreditation, the Invivo relationship, the MetaXplore rebrand, and Microbiome Explorer's commercial history.
Clinical Support and Interpretation
Microba Connect, the program matching clients to a practitioner, and the clinic support model (portal, guides, case studies, webinars).
Company and Careers
Employment and internship opportunities at Microba.
Getting Started - Practitioners
Qualification and professional-association requirements for registering to order Microbiome Explorer.
Microbiome and Health
How the gut microbiome influences key health areas, including metabolic health and the role of polyphenols.
Ordering and Payment
Pricing, payment options (instalments, Pay-in-4, insurance), shipping, refunds, kit replacements, and HCP commission eligibility.
Patient Journey
Step-by-step overview of the Microbiome Explorer testing journey from practitioner referral to report delivery.
Privacy and Data
How patient data is used and stored, and how to access Microba's privacy policy.
Products and Testing
Microbiome Explorer product range (Essentials, Extended, Comprehensive), MetaPanel, regional availability, and what isn't tested.
Results and Reports
What's in the patient client view of Microbiome Explorer reports vs the practitioner view.
Sample Collection
Practical sample collection logistics: timing, posting deadlines, regional windows, and edge cases like colostomy bags.
Science and Technology
Scientific foundations of Microbiome Explorer: shotgun metagenomic sequencing, the healthy reference cohort, and species coverage.